Problem Solving

Skills for Success defines Problem Solving as the ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience.

Discover the language in Problem Solving

Problem Solving requires communicating with others in a way that conveys a willingness and ability to find solutions to challenges and unexpected situations. It involves listening, speaking, reading and writing, often in combination; for example:

  • Listening carefully and posing questions to understand the challenges posed by a situation.
  • Locating, interpreting and analyzing relevant information to identify reasons for a problem, its effects and possible solutions.
  • Expressing or presenting possible solutions, including a rationale.
  • Discussing options while conveying respect for others’ ideas, and recognition of one’s own biases.
  • Understanding and following instructions related to problem-solving tasks.
  • Interpreting feedback on a solution that has been implemented.

Explore work-related examples at each CLB stage

The Canadian Language Benchmarks (CLB) describe communicative ability in English as a Second Language (ESL). The CLB organize 12 benchmarks into three stages of ability: Stage I (Basic), Stage II (Intermediate) and Stage III (Advanced).

Learners may already possess Problem Solving skills but lack the English language to demonstrate them. For this reason, there is no direct correspondence between Problem Solving and CLB levels.

The examples below show the language involved in demonstrating Problem Solving.